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Frequently Asked Questions

How do I return an order?

The item must be in its original condition with all tags and labels attached if this applies to the item. Please email us at info@gumandberries.co.uk and also attach a NOTE with your Order Id and state reason for returns. We do not offer Free Returns and cannot provide Return labels unless the item is incorrectly sent or faulty.

What is your return and exchanges policy?

We offer refunds or exchanges within 30 days of your order date. All returns are subject to inspection - items that have been worn, soiled, altered, or damaged, missing tags / label are not eligible to return.

How do I cancel my order?

Depending on how quickly you contact us, you may or may not be able to cancel your order. Contact us on info@gumandberries.co.uk with your order number and full name and let us know you’d like to cancel, and we’ll see what we can do for you. If your order has already been dispatched, then you cannot cancel and will have to return the items once they arrive.

Can I make changes to my order?

It may be possible to make changes to your order if you request a change quickly after placing your order. Contact us on info@gumandberries.co.uk with your order number and full name and the changes you’d like to request, and we’ll see what we can do for you. If your order has already been dispatched, then no changes can be made.

How long is delivery?

Delivery will take 1-2 days from the shipment date if first class delivery is purchased. Delivery will take 3-5 days after the shipment date if second class delivery is purchased. Shipping costs are calculated at checkout.

What payment options are there?

Gum and Berries uses Stripe payment system. We accept Visa, Mastercard and Paypal.

When does my baby have to wear his/her first shoes?

We advise putting suitable shoes on your baby as soon as they begin to stand on their own. Soft crib shoes can be worn from birth.

How can I find the right size?

In order to choose the right size for your child, you can refer to the size guide for clothing and shoes.

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